Frequently asked questions

What areas do you deliver to?

We deliver all around Toronto, the GTA, and well beyond. Please visit our Delivery page for a complete list.

Can I place an order for same-day delivery?

A: Yes!! We do same day flower delivery when you order before 9:30am. We encourage a phone call to ensure that we can accommodate your request.

What if my chosen flowers aren't available?

Because we’re working with seasonal flowers as often as possible, it’s harder for us to promise you something we can’t always deliver on. Substitutions may be necessary to create your bouquet due to nature, seasonality, and regional availability. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color

How can I extend the life of my bouquet/arrangement?

Refresh the vase water every two or three days and trim the stems in angle making sure to get them quickly back in the water after you cut. Keep fresh flowers out of direct sunlight and away from heat vents. As flowers die off, pull them from your arrangement.

Do you know when my delivery will arrive?

Because our couriers operate within a delivery-window we cannot guarantee specific delivery times or have an accurate idea of when exactly the deliveries will arrive each day. Normally delivery company pick up around 10am and deliver before 6pm.

What is the return policy??

We strive to provide the freshest quality of flowers. However, damage can occur during transportation due to weather conditions or circumstances out of control.
If you are not satisfied with the quality of our products, please reply to the email with the order confirmation and send us a picture describing the issues. Due to the perishable nature of the products, quality complaints must be received within two days following delivery. One issue is confirmed by customer service, we will send a replacement or issue a refund depending on the nature of the complaint. Order Changes
Update request on your order should be done 24 hours before the delivery date.
We will make every effort, but change requests are not guaranteed during the holidays and weekends. Order Cancellations
It may be possible to cancel your order, depending on the time of the cancellation request.
--For any order cancellation requested a $20 cancellation fee will apply. No cancellation would be accepted on prepared order and ready to ship orders. No cancellation during peak holidays: Valentine’s Day, Easter, Mother’s Day, Thanksgiving, and Christmas. Please contact us at hello@labellefleurdesign.ca or call us at 905-760-0868.